A ticket is a written request that is sent to Customer Support for further investigation.
Tickets are usually created when there is a complex request or when there are no available agents to help the Client on the spot. For example, outside business hours.
Ticket creation is only available for Clients who have logged in. Please log in to your Libertex account before creating a ticket.
To create a ticket, please click on the web widget.
Choose the "Home" tab and click "Send us a message".
Start a chat in the system by pressing the corresponding button.
Choose "Another question" to proceed.
During business hours, you can choose to "Chat with an agent" directly if needed. If you reach us outside business hours, there will be only an option to "Create a ticket".
On the next screen, please choose a corresponding category for the issue.
Depending on your choice, there will be a button to create a ticket of the chosen category. Please click the "Create ticket" button.
On the next screen, please describe your situation in the smallest detail, as it will help to resolve your ticket faster without additional questions asked. Then, hit the "Create ticket" button.
After you create a ticket, there will be a summary, including your ticket's ID. ID can be used to refer to your request if needed. Now it's important to monitor your inbox for any incoming e-mails from Libertex. We will notify you as soon as the ticket status is updated.
You can also check the status of your tickets in the "Tickets" tab.